Service Manager Position Fairview, TN (Nashville)

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J. A. King & Co. is growing by leaps and bounds and is recruiting a Service Manager for one of our A2LA Accredited Labs. We are looking for a person who has an unwavering persistence, commitment, passion and enthusiasm for this work. We are a fast paced, growing Industrial Measurement Company with a great environment and benefits. J.A. King & Co. is a third generation Family Business that Sells, Services, and Engineers all types of Industrial Measurement Equipment.

The Service Manager's position reports to the Director of Service and is responsible for managing the day-to-day operations at our accredited lab. This position has full P&L responsibility for their facility and manages a team of Service Technicians and Coordinators. In this Management position quality experience, customer focus and leadership capabilities are mandatory.

Please check out our website at www.jaking.com for more information. We demand quite a bit from our people. Our breadth of products and services mean that we have a very popular value proposition, but it also means there are not any excuses for poor performance. We are looking for someone who knows how to manage a diversified team in a fast paced environment and would like to join a team that is growing and continues to focus on growth.

Salary and Benefits include a base salary and bonus, Company vehicle, laptop/tablet and phone, full health care plan, a competitive 401k plan with match, and 2 weeks paid vacation.

General Duties:

Manage the day-to-day operation of the lab including, including full P&L responsibility, training of staff, meeting with Customers, growing revenue, and quality performance. Ensure staff development by identifying and providing the training needed for a specific task, ensuring proper resources (people and equipment) are available and implement the requirements of our One Quality System.
Responsibilities:

•   Day-to-day quality performance of the lab ensuring compliance with our ISO 17025 One Quality System.
•   Manage the quality functions of the lab and ensure all quality assurance procedures are followed and implemented.
•   Ensure that all Service Technicians are properly trained and are performing quality calibrations and repairs in accordance with corporate quality requirements.
•   Work with Sales Personnel on pricing of new or renewed business, repairs and installations.
•   Regularly visits top customers and potential new customers.
•   Work closely with Sales Personnel to grow profitable Revenue for the Lab including looking for and developing new businesses to get into – includes pricing all standards, cost justification (ROI), training requirements, etc.
•   Full P&L Responsibility -- Prepare budgets and continuous improvement plans.

Requirements:
•   Strong knowledge of calibration policies, procedures, methodologies and procedure writing skills
•   Working knowledge of quality documents such as ANSI/NCSL Z540-1, ISO 17025, ISO 9000, ISO 16949 a plus
•   3 years of Supervisory and / or Management experience – preferably in a similar business or Service related industry
•   Advanced skills with Microsoft Office and computer literate
•   4 Year College degreed preferred

If interested please send resume to [email protected]

Visit www.jaking.com for other opportunities. Click the employment tab at the bottom of the page.